Coronavirus Response

Our focus on staff and client safety remains paramount at this time. Footprints is continuing to operate following our policies, procedures, and advice from government agencies and global organisations with a commitment to infection control.

Call the Coronavirus Health Information Line, operating 24 hours a day seven days a week, on 1800 020 080 if you are seeking further information on COVID-19. Alternatively if you would like more information about the current COVID-19 situation in Queensland, please click here..

If you are experiencing COVID-19 symptoms (fever, dry cough, shortness of breath, sore throat), you have recently had contact with someone who has returned from overseas and/or has tested positive for COVID-19 please notify Footprints by emailing or calling 1300 800 197.

This Australian Government has developed a contact tracing app to help keep the community safe from coronavirus (COVID-19). COVIDSafe uses the Bluetooth technology on your mobile phone to look for other devices with COVIDSafe installed. If you or someone you’ve been in contact with is diagnosed with COVID-19, the close contact information securely stored in your phone can be uploaded and used (with your consent) by state and territory health officials to quickly trace people who’ve been exposed to the virus. If you would like to better understand your privacy rights, you can access the Privacy Act, click here.

Footprints is encouraging all of its staff and clients to download this app to stop the spread of COVID-19. If you would like more information about this app, click here.

If you have questions relating to our services and programs, please contact us on 07 3252 3488 or

The Australian Department of Health provides up to date information on the Coronavirus (COVID-19) pandemic. Please follow the links below for important news and information:

Coronavirus: What you need to know

Department of Health news and media

Advice for the health and aged care sector


Thank you for your understanding, flexibility and patience throughout the COVID-19 changes that we have had to adhere to and implement. All decisions about Footprints services have been at the guidance and direction of the Australian and Queensland Government, and our funding bodies to ensure the safety of our clients, staff and community.

All of our programs and services have experienced disruption in some way. As some restriction are lifting we are able to start to plan and implement for this new normal, we will continue to update you through our website and social media platforms as these changes occur. If you would like to speak to someone in more detail about how these changes affect you and your supports, please contact our head office or your Footprints worker.

To continue to ensure the safety of our clients, staff and community, Footprints workers will:

• follow government and Footprints guidelines and advice
• follow hand washing procedures and have access to hygiene resources
• cancel and inform clients if the worker is feeling unwell, and re book to a suitable time
• be tested if they have developed symptoms of COVID-19 and or come into contact someone who has tested positive
• follow pre-screening procedures prior to visiting people in the community, and ensuring social distancing measures are in place
• educate clients around COVID-19 and what precautions to take themselves
• offer emergency food hampers for current clients in need
• continue to keep up to date with information relevant to the needs of the client and community


Aged Care Case Management or Work/ NDIS Support Coordination

Case Management/Case Work and Support Coordination have returned to usual practice. All staff are continuing with vigilant infection control practices.

Group based programs are recommencing by way of a staggered approach/return. Community based groups will recommence on Monday 27 July, with indoor social groups recommencing throughout the end of July/beginning of August.

Group format has changed so that we can provide a safe environment and return. This will mean that groups at Light St will need to be smaller, and some social groups will be commence at a new venue. This new venue will allow for larger groups than Light St due to social distancing requirements. We are also able to offer virtual access to our groups at Light St. Social distancing requirements and enhanced infection control practices will mean that there will be changes to transport to groups (less people in vehicles), and increased vigilance with cleaning within group areas. Other changes include seating arrangements and protocols for morning tea and lunch.

We are all very excited to see these social groups return and in a manner that upholds safe and quality services. We are looking forward to seeing everyone.

In Home Support

Domestic supports- Continuing
Medication assistance- Continuing
Meal preparation- Continuing
Medical appointments- Continuing
1:1 community social support has recommenced with support workers following infection control practices and conducting screening checks/surveys prior to appointments.


Our Mental Health and Community teams continue to ensure the health, wellbeing and safety of the clients we support. Supports are now being conducted face-to-face, or where the client feels comfortable, we can offer virtual or telephone based supports.

To ensure we are delivering the best care and supports for you, please contact your Footprints worker or our main office if you wish to discuss your current services.

If you call in relation to our services, one of our dedicated team members will discuss program options with you and referral pathways to our programs.

If you would like more information about our SUSO service or would like to stay connected, please visit SUSO’s Facebook page

Please view the below link for the latest resources and newsletter
Head to Health