Coronavirus Response

Our focus on staff and client safety remains paramount at this time. Footprints are continuing to operate following our policies, procedures, and advice from government agencies and global organisations with a commitment to infection control.

Call the Coronavirus Health Information Line, operating 24 hours a day seven days a week, on 1800 020 080 if you are seeking further information on COVID-19.

If you are experiencing COVID-19 symptoms (fever, dry cough, shortness of breath, sore throat), you have recently had contact with someone who has returned from overseas and/or has tested positive for COVID-19 please notify Footprints by emailing or calling 1300 800 197.

This Australian Government has developed a contact tracing app to help keep the community safe from coronavirus (COVID-19). COVIDSafe uses the Bluetooth technology on your mobile phone to look for other devices with COVIDSafe installed. If you or someone you’ve been in contact with is diagnosed with COVID-19, the close contact information securely stored in your phone can be uploaded and used (with your consent) by state and territory health officials to quickly trace people who’ve been exposed to the virus. If you would like to better understand your privacy rights, you can access the Privacy Act, click here.

Footprints is encouraging all of its staff and clients to download this app to stop the spread of COVID19. If you would like more information about this app, click here.

If you have questions relating to our services and programs, please contact us on 07 3252 3488 or

The Australian Department of Health provides up to date information on the Coronavirus (COVID-19) pandemic. Please follow the links below for important news and information:

Coronavirus: What you need to know

Department of Health news and media

Advice for the health and aged care sector


Thank you for your understanding, flexibility and patience throughout the COVID19 changes that we have had to adhere to and implement. All decisions about Footprints services have been at the guidance and direction of the Australian and Queensland Government and our funding bodies to ensure the safety of our clients, staff and community.

All of our programs and services have experienced disruption in some way. As some restriction are lifting we are able to start to plan and implement for this new normal, we will continue to update you through our website and social media platforms as these changes occur. If you would like to speak to someone in more detail about how these changes affect you and your supports, please contact the head office or your Footprints worker.

To continue to ensure the safety of our clients, staff and community, Footprints workers will:

• follow government and Footprints guidelines and advise
• follow hand washing procedures and have access to hygiene resources
• cancel and inform clients if the worker is feeling unwell, and re book to a suitable time
• be tested if they have developed symptoms of COVID-19 and or come into contact someone who has been positive
• follow pre-screening procedures prior to visiting people in the community, and ensuring social distancing measures are in place
• education clients around COVID-19 and what precautions to take themselves
• offer emergency food hampers for those in need
• continue to keep up to date with information relevant to the needs of the client and community


Aged Care Case Management or Work/ NDIS Support Coordination

Supports to gradually return to normal during June, Footprints will continue to provide phone and virtual supports when unable to provide direct supports. We appreciate your patience during this transition.

At this stage, all group based supports remain suspended due to the high risk that this places on our valued clients, and the logistics of social distancing. Footprints is in the process of planning the safest way for these supports to return. The groups that remain suspended include:
Man Made Collective (this is QCSS and NDIS program)
Centre-Based Activities (phone support/virtual support and in home social supports are available)


Our Mental Health and Community teams continue to ensure the health, wellbeing and safety of the clients we support. Supports have moved towards an increase in face-to-face visits within the community.

Peer Based Support Groups continue via online platforms– we will keep you updated around face to face groups soon

SUSO is back out in the community and open for support, access to laundry and showering services. SUSO’s timetable for week commencing 15th June is:

🚍 Monday 15th June – St Peter’s Anglican Church – 77 Charlotte Street, Wynnum – 9am-11am
🚍 Tuesday 16th June – Redland Community Centre – 29 Loraine Street, Capalaba – 9am-11am
🚍 Thursday 18th June – Zillmere Community Centre – 54 Handford Road, Zillmere – 9am-11am
🚍 Friday 19th June – Pelican Park, Clontarf – Hornibrook Esplanade, Clontarf – 9.30am – 11.30am

If you would like more information about the SUSO service or would like to stay connected, please visit SUSO’s Facebook page

Please view the below link for the latest resources and newsletter
Head to Health

In Home Support

Domestic supports- Continuing
Medication assistance- Continuing
Meal preparation- Continuing
Medical appointments- Continuing
Aged Care/ NDIS Social Supports – 1:1 community social support will commence returning to usual hours from 8th June, including accompanied shopping.