Coronavirus Response

Our focus on staff and client safety remains paramount at this time. Footprints are continuing to operate following our policies, procedures, and advice from government agencies and global organisations with a commitment to infection control.

Call the Coronavirus Health Information Line, operating 24 hours a day seven days a week, on 1800 020 080 if you are seeking further information on COVID-19.

If you are experiencing COVID-19 symptoms (fever, dry cough, shortness of breath, sore throat), you have recently had contact with someone who has returned from overseas and/or has tested positive for COVID-19 please notify Footprints by emailing or calling 1300 800 197.

This Australian Government has developed a contact tracing app to help keep the community safe from coronavirus (COVID-19). COVIDSafe uses the Bluetooth technology on your mobile phone to look for other devices with COVIDSafe installed. If you or someone you’ve been in contact with is diagnosed with COVID-19, the close contact information securely stored in your phone can be uploaded and used (with your consent) by state and territory health officials to quickly trace people who’ve been exposed to the virus. If you would like to better understand your privacy rights, you can access the Privacy Act, click here.

Footprints is encouraging all of its staff and clients to download this app to stop the spread of COVID19. If you would like more information about this app, click here.

If you have questions relating to our services and programs, please contact us on 07 3252 3488 or

The Australian Department of Health provides up to date information on the Coronavirus (COVID-19) pandemic. Please follow the links below for important news and information:

Coronavirus: What you need to know

Department of Health news and media

Advice for the health and aged care sector


Any face to face service provided by Footprints will require the individual to participate in a COVID-19 pre-screening home visit checklist over the phone on the day of the planned service. This is to ensure the safety of our staff, clients, community and to prevent the possible spread of COVID-19.

Mental Health Services

RWHS/ WTTCC/ NPST/CCS – Essential visits dependant on case-by-case with the increase of phone/email supports.
PBGS- Face to face groups suspended, some peer groups being delivered via phone and through Footprints group messenger.


Man Made Collective- Suspended (this is QCSS and NDIS program)
Connect2Health- Suspended
Centre-based activities suspended (phone support/virtual support and in home support available)

Homeless outreach

SUSO- Suspended

Case Manager/ Worker/ NDIS Support Coordination – Phone support and essential medical appointments and needs will prioritised on an individual basis.

In Home Support

Domestic supports- Continuing
Medication assistance- Continuing
Meal preparation- Continuing
Medical appointments- Continuing
Social Support- offering phone support, virtual support (where you have access) and in home social support applying social distancing and hygiene recommendations
Community Access Services- Suspended Unaccompanied Shopping continuing/online shopping can be provided